Non-Responses in Surveys – NA Problem

Non-Responses in Surveys – NA Problem

Non-response is a big topic in survey design and management, and also quite a convoluted and complex one. The following is our learning over the last half-decade or so, and provides some background that helps in understanding “no answer” and...

Business Impact of Predictive Analytics

This week Bucharest played host to Internet & Mobile World, where, as well as speaking about Social Media and Big Data, I joined a panel on the business impact of Predictive Analytics. The session was chaired by journalist and owner of lastiri.ro, Lucian Mindruta,...
New Models of Organisation

New Models of Organisation

I had the opportunity to along to the Responsive Organisation Unconference in London, where I lead a session and attended many others – more about those in a later post. The discussions during the day started a chain of thoughts about organisation structure,...
Heartbleed Health Check

Heartbleed Health Check

By now you will almost certainly have read about the recent “Heartbleed” bug that affected many services across the Internet. Like many others, we were notified of the vulnerability early last week and patched our servers within the hour. As a precaution,...
Ignite Productivity – Better Working

Ignite Productivity – Better Working

Citrix (the folks behind GoToMeeting) hosted a great evening of Ignite style talks about productivity last night in London. Ignite talks are  20 slides of 15 seconds each, so it is very fasted paced, and fairly brief, but a great way to get an idea...

What Business Can Learn from The Cloud

I spent some time with the folks at rackspace yesterday, talking about the impact of cloud on business and business applications. If you aren’t familiar with cloud computing, or want a bit of a refresher, this deck from one of the business sessions gives a good...
Surveys Feedback and The Big Yak

Surveys Feedback and The Big Yak

Last weekend was The Big Yak –  there’s a post about the full event over on the Redcatco blog and a round-up on the IC Crowd site. For the second session of the morning, I facilitated a session on surveys and feedback, or as Katie Marlow put it:...
Touching on the Timeline

Touching on the Timeline

Milestone Planner was the first web-based planning tool with a visual timeline at its heart. Time has moved on  and the Software-as-a-service (SaaS) world of cloud-based solutions, now benefits from more powerful browsers with a new generation of technologies. It was...
Big Human Data

Big Human Data

Big Human Data from Benjamin Ellis You might have heard about “Big Data” but what I want to focus on today is HUMAN Big Data – the information that is gathered about human attitudes and behaviours – particularly in the on-line world. We can collect data about (almost)...
Killing Home Working

Killing Home Working

It’s fair to say that there’s been a huge amount written about Marissa Mayer’s decision to call people back to the office. The original memo is here. There’s a lot to be said about this, but I want to focus on a couple of things that...
We’re All in Sales

We’re All in Sales

I had the pleasure of listening to Daniel Pink talk at the RSA this week about sales. It was definitely a privilege – there was a 750-person waiting list, one of the largest in the RSA talk’s history – at least in part due to Daniel’s previous...
Making the Matrix Work

Making the Matrix Work

More and more of the conversations we are having with Milestone Planner users are about the challenges of matrix working. The formal definition of a matrix is anywhere there are dual reporting lines i.e. people have more than one formal boss. Almost anyone using...