Are you speaking my language?
An obvious, but often missed, aspect of accessibility for surveys is translation. If the people you are asking don’t speak your survey’s language, or it is a second or third language for them, then you have put up a significant barrier to getting the...
New Staff Standards – the NHS and beyond
The NHS has raised the bar for workplace standards – and there are lessons for every sector Last week the NHS published its new Staff Standards. They set mandatory minimums across six areas staff identified as mattering the most: Supportive line management...Enhancing Surveys – New in SurveyOptic
The past month has seen over 50 new features and improvements delivered, but the main focus was across three key areas: enriching survey Factor-based analysis, time-saving workflow automations and efficient operations for contact management. Here is what...Updates to GOV.UK Pay
On 2 June, the Government Digital Service announced that Adyen would take over from Stripe as the payment provider behind GOV.UK Pay, covering local authorities, police forces, the armed forces and the rest of the non-Crown public sector. Around 1,000 services are...
There is no painless route to automation
Every automation project and vendor turns up with the same promise: all of the gain, no pain. Install an app, press a button and the organisation digitises itself overnight, without anyone having to change a thing. Its a lovely idea, at least it would be, if it were...
Why your organisational culture is your operating model
Spend enough time watching organisations and a pattern emerges: Two of them can look almost identical from the outside. They are in the same sector, a similar size, similar resources to draw on. They face similar challenges, run similar transformations. And yet one...
How Computers Learnt to Read
Why a 1980’s algorithm from Cambridge still matters There’s a moment which anyone who’s worked with survey data at scale will recognise: when you realise that the numbers alone aren’t enough. The scores tell you something has changed, but it is...
SocialOptic Appointed to NHS SBS Patient/Citizen Communication Framework for Patient Experience
SocialOptic has been appointed as a supplier on the NHS Shared Business Services Patient/Citizen Communication Framework Agreement for Lot 5 – Patient/Citizen Experience, including the Friends and Family Test.
There’s something we need to tell our word clouds.
It’s not so much a goodbye. It’s more of a “see you less often.” When we built the first version of SurveyOptic, text analysis wasn’t feasible at the speed and scale we needed. Word clouds came to the rescue as an efficient, even...
A Year in Review – 2025
When I look back at the year’s achievements, it’s hard to believe that so much has happened in the space of 12 months. As the northern hemisphere air turns chilled, and homes welcome us in with the smells of Christmas spice and festive treats, indulge us for a moment...
Beyond the Standards – Continuous Security Assurance with ISO27001 and ISO9001
We’re excited to announce that SocialOptic has achieved ISO/IEC 27001:2022 and ISO 9001:2015 certifications. These are external seals of approval for our information security and quality managements. ISO 27001 is the global standard for information security, and our...
From 15 to 16: Growing Together
I get to use this logo one last time, before we hit 16… Our 15th birthday wasn’t just a milestone; it was a great moment to celebrate how far we’ve come with our customers and the new opportunities we’re creating together. Over the past year, we’ve seen our...
Employee Engagement in a Shifting Market
Employee engagement and retention can’t be looked at in isolation. The latest CIPD report on the workforce in the UK, when set against ONS unemployment figures, reveals a picture that demands some attention. UK unemployment has levelled off after rising steadily for a...