Our Customer Commitment

At SocialOptic, we’re not just a service provider, we are your trusted partner. We empower you with data-driven insights to transform the way you operate, innovate, and grow. We’re passionate about delivering outstanding service and committed to upholding ethical and responsible business practices in all that we do. As a proud member of the Good Business Charter, we commit to:

  • Real Living Wage: As a registered Living Wage employer, we believe in just compensation for our team and extended supply chain.
  • Fairer Hours and Contracts: We respect our team’s work-life balance, recognizing that a fairly treated workforce is crucial to the delivery of the best possible customer solutions.
  • Employee Well-being: Our priority is the health and well-being of our team, which we believe directly translates into high-quality service and solutions for our customers.
  • Employee Representation: Including our team in our decision-making processes, and ensuring that all voices are heard, supports innovation and enables us to continuously improve the solutions we offer.
  • Diversity and Inclusion: Our commitment to diversity and inclusion allows us to deliver more creative and effective solutions, enriched by a broad range of perspectives.
  • Environmental Responsibility: We reflect our commitment to reducing our environmental impact in all our products and services, aligning with global sustainability goals.
  • Paying Fair Tax: Our financial integrity, including paying our taxes in full and on time, ensures a stable and sustainable business that our customers can rely on.
  • Commitment to Customers: We are devoted to treating our customers fairly, delivering solutions truly aligned with their needs, and maintaining clear, honest, and transparent communication throughout our engagements.
  • Ethical Sourcing: We extend our high ethical standards to our suppliers, ensuring our products and services rest on a foundation of responsibility and fairness.
  • Prompt Payment: As signatories and supporters of the Prompt Payment Code, we respect our suppliers by paying them promptly, ensuring a stable supply chain and reliable, timely service delivery to our customers.

In addition, we pledge the following to our customers:

  • Excellence in Service: We ensure exceptional service at all stages of our partnership, delivered by our dedicated and professional team.
  • Quality & Integrity: Our commitment to quality and integrity ensures reliable, accurate, and high-quality results that adhere to industry best practices and ethical standards.
  • Innovation & Collaboration: We bring innovative solutions to complex problems, working closely with our customers to design solutions that deliver real value.
  • Data Privacy & Security: We prioritize data security and confidentiality, adhering to the highest standards of data privacy and complying fully with GDPR and other relevant regulations.
  • Continuous Improvement: We are committed to refining our processes and enhancing our offerings based on regular feedback from our customers.

When you choose SocialOptic, you’re not just selecting a service provider; you’re choosing a partner that values integrity, fairness, and social responsibility. A partner who’s mission is to help people Work Together, dedicated to your success and committed to supporting your journey towards data-driven decision-making and growth.