Why your organisational culture is your operating model
Spend enough time watching organisations and a pattern emerges: Two of them can look almost identical from the outside. They are in the same sector, a similar size, similar resources to draw on. They face similar challenges, run similar transformations. And yet one...
SocialOptic Appointed to NHS SBS Patient/Citizen Communication Framework for Patient Experience
SocialOptic has been appointed as a supplier on the NHS Shared Business Services Patient/Citizen Communication Framework Agreement for Lot 5 – Patient/Citizen Experience, including the Friends and Family Test.
Employee surveys – What’s Hot for 2025
A quick round up of what we’ve been seeing in recent months when it comes to employee surveys, and how we predict that will pan out during the year. The return of the 360 feedback survey The 360 Degree Feedback Survey first surfaced during the 1940’s as a way of...