The past two months have seen dozens of new features and improvements delivered across SurveyOptic, but the headline arrivals fall into three areas: breaking language barriers with AI-assisted translation, getting survey insights into decision-makers’ hands faster, and running recurring outreach programmes with far less manual work. Here is what these changes mean.
AI-Assisted Translation: Accurate multilingual Surveys Without the Wait
If your audience includes Welsh speakers or other language communities, translating every question, label, email and message is essential for inclusion and response quality. Until now, that usually meant exporting all the survey text, sending it to a translator, waiting for the return, and carefully importing it back. The process could delay fieldwork by days or weeks, and introduced version-control risks every time a question was tweaked.
What’s New
SurveyOptic now includes an AI-assisted translation engine inside your existing workflow:
- Machine translation on demand — Request suggestions for every untranslated piece of text with a single click.
- Side-by-side review — Authors compare the original and suggested translation before applying it, so the final text stays accurate and on-brand.
- One-click apply — Translations are committed instantly, cutting out the import-export cycle.
- Any of our market-leading number of supported languages, including Welsh — Translate into any language you need, with live validation to catch issues before fieldwork starts.
Why this matters: You can now produce validated, multilingual surveys in hours rather than days. The human-review step means that quality remains under your control, allowing you to engage language experts where necessary, while the machine handles the repetitive drafting work.
Reporting That Travels With You
Analysts and programme managers rarely live inside a single platform. Decisions happen in board papers, team meetings and steering groups, meaning that charts and action trackers need to move into PowerPoint, Word and email quickly. Screenshots can be blurry, static and time-consuming to recreate every time the data refreshes.
What’s New
- Copy graphs to clipboard — Dynamic-report charts can now be copied directly to the clipboard at high resolution, ready to paste into PowerPoint or other documents without loss of quality.
- Expanded Actions reporting — Programme leads and managers can now access template-level actions reports, volumetric frequency views and hierarchy site mappings, giving a clearer picture of progress and accountability across complex organisations.
Why this matters: Your reporting workflow no longer involves a trade-off between speed and polish. Analysts have presentation-ready visuals a their fingertips, while managers can track progress through self-service reports rather than spreadsheets.
Workflow Automation for Recurring and Outreach Programmes
Large-scale survey programmes — monthly pulse checks, quarterly listening exercises, annual engagement surveys — involve the same steps every cycle. Doing this manually across dozens of sites risks inconsistency, missed deadlines and human error. It also ties up skilled staff on work software can handle more reliably.
What’s New
- Workflow-driven monthly surveys — Template workflows can now automatically create follow-on surveys and import responses from an audience roster, enabling recurring programmes to spin up without manual intervention.
- Bulk SMS actions — Survey administrators can add “send bulk SMS” steps to workflows, with a daily circuit breaker to guard against accidental runaway volume.
- Multi-email engagement invites — Engagement survey invitations can now be sent to multiple work email addresses for a single respondent, improving reach in organisations where people monitor more than one inbox, or there is a seconded group of colleagues.
Why this matters: Consistency and reliability improve when the platform handles the repetition. Your teams spend less time on administration and more time acting on results. Safeguards like circuit breakers mean the risk of errors at scale drops sharply.
Plus: Builder Improvements and Admin Safeguards
Smaller changes add up to a smoother experience for respondents, authors and administrators:
- Multi-file upload — Respondents can now attach several files to a single upload question.
- Large import resilience — Response imports from large audiences now run via the job queue, keeping the interface responsive.
- Likert scale picker — The survey editor now includes a searchable, previewable Likert scale picker.
- Controlled re-identification — Authorised staff can re-identify a single response through a controlled flow when there is a valid risk-of-harm reason, supporting safeguarding obligations without compromising everyday anonymity.
Questions? Find us at support@socialoptic.com or in the chat.
You may also be interested in: Enhancing Surveys – New in SurveyOptic (July 2026)