Measuring Employee Engagement

Measuring Employee Engagement

Get right to the bottom of measuring employee engagement. There are whole books devoted to it, but the basics are quick to grasp. The October edition of Voice Magazine, from the IoIC, has an extensive article titled “All in good measure” on the topic. It...
Non-Responses in Surveys – NA Problem

Non-Responses in Surveys – NA Problem

Non-response is a big topic in survey design and management, and also quite a convoluted and complex one. The following is our learning over the last half-decade or so, and provides some background that helps in understanding “no answer” and...
Influenced by Measurement

Influenced by Measurement

A conversation at the recent Dell B2B event at Google’s UK HQ, and a subsequent blog post, have finally prompted me into writing down some of my thoughts around the current trend of scoring influence, and the related social metrics industry that is being birthed...