Hands up if you feel that things in your business are changing faster than they used to? Are priorities constantly changing? Do you find yourself reacting to customer issues which seem to blow up from nowhere? Do you feel you are working for more than one ‘boss’ and juggling competing needs while the organisation is shifting [...]
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Over the past year I’ve been fascinated by the way business interactions and processes weave their way in-between the on-line and off-line worlds. Digital has become the default format for the majority of business data as so much of our interaction and data creation now happens on-line (even if that is mostly via email). That said, it [...]
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Can You See It? There were some great discussions at this week’s TVSMC meet up about observing and visualising work, particularly in talking with Simon Bostock. The challenge is that “knowledge work” isn’t as visible as “traditional work.” If I am ploughing a field, it is pretty obvious when I am half way through, and [...]
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